Write a complaint to get a refund
beginner⏱ Rough guide only: 20–30 minutes
How do I use AI to write a complaint letter?
Give Claude or ChatGPT the company, what you bought, when, what went wrong and the outcome you want, and ask for a short, polite, firm letter. Check your actual rights on an official consumer-advice site, as AI may get local law wrong.
Copy-and-paste prompt
Swap the bits in [square brackets] for your own details.
Help me write a complaint to [company] about [problem, e.g. faulty item / poor service]. I bought it on [date] for [price]. What happened: [details]. I want [refund/repair/replacement]. I live in [country] – mention my consumer rights in general terms only, and keep the letter under 250 words, polite and firm.
How to do it
- Open Claude or ChatGPT and start a new chat.
- Copy the prompt below and replace everything in [square brackets] with your details.
- Read the answer and ask follow-up questions to adjust it.
- Check anything important yourself, then save or print the result.
What a good answer looks like
Subject: Faulty kettle – request for refund (order 58213)
Dear Customer Services,
On 2 September I bought a kettle from your website for £39.99. After three weeks it stopped heating and the switch light no longer comes on. It has been used normally.
As the item is faulty, I would like a full refund. Please let me know how to return it.
I look forward to your reply within 14 days.
Yours faithfully,
Sam Taylor
Recommended tools
Good at clear, firm, polite letters that stick to the facts.
Top tips
- Keep copies of receipts and messages.
- Check your rights on an official consumer site before sending.
Frequently asked questions
Will AI know my legal rights?
Not reliably. Check an official consumer-rights website for your country.
What if they ignore me?
Official consumer sites explain escalation options, such as ombudsman schemes.
Useful sources
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